Direct energy regulated services account number

Pay your bill Please verify your service location to access this: Contact us Sign up for fixed rates: 1-855-452-8869 Direct Energy customer support: 1-866-374-6299 Direct Energy Regulated Services sales & support: 1-866-420-3174

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Limited time offer on 1 year plans!

Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient.

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees. Contact us

Limited time offer on 1 year plans!

Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

<a href=Three people in a restaurant, gathered around a tablet, reviewing table layout." width="auto" height="auto" />

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient.

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

Please verify your service location to access this:

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Billing and payments

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Why am I getting a bill from Direct Energy Regulated Services?

Depending on where you live in Alberta, if you haven't selected or are no longer receiving service from a different energy provider for your natural gas or electricity services, Direct Energy Regulated Services automatically becomes your local energy supplier.

We purchase electricity and natural gas on your behalf in the competitive energy marketplace and supply it at a regulated rate that is reviewed and approved by the Alberta Utilities Commission (AUC). As your energy provider, we are also responsible for billing and customer service.

But I didn't sign up with Direct Energy Regulated Services. Are you allowed to just sign me up?

Under Alberta legislation, you're automatically served by the default supplier in your area if you haven't set up service with anyone, which in your case is us, Direct Energy Regulated Services. There are no contracts with Direct Energy Regulated Services, and our rates which are regulated by the Alberta Utilities Commission (AUC) fluctuate monthly with the wholesale markets.

If you haven't contacted us, finding the individual responsible for utilities at a property can sometimes take us some time. So, in some instances, the initial bill may cover several months. If you need help with your bill or need to make a Payment Arrangement, contact us at 1-866-420-3174.